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FAQS (Frequently Asked Questions)
56k Dial-Up FAQs
How can I configure my internet access?
I'm getting an error when I connect. Where can I go for help?
VIF Internet keeps asking me for my password (Error 691). Why?
I connect, but I can't see any pages. What's happening?
When I connect I get a page asking me to call you. How can I solve this?
Why doesn't my modem connect at a 56k speed, it should!
What is the server phone number closest to me?
Why do I always get a busy line?
I get a "There is no dialtone" (680) error. How do I fix this?
I always get disconnected if someone calls me. Why?
I get disconnected each 10 or 15 minutes, why?
What is a double-connection and what causes it?
I want to replace my old dial-up modem. What should I buy?
What do mean by "intermittent access and non concurrent use"?
No Busy Signals: What does the expression "No busy signals" mean?
Roaming Access: Can I use my connection from outside my house?
High-Speed DSL FAQ
Is High-Speed DSL available at my home or business?
What if I don't have an active phone line yet?
What if I do not have a regular land phone line?
Is VIF's DSL Service bandwith (upload/download) unlimited?
Can I use my current ADSL High-Speed modem on your service?
Is your High-Speed connection the same as with other ISPs?
Some lights on my modem are flashing. Is there a problem with it?
My peer to peer applications are slow. Are you throttling my ports?
Can I connect more than one computer in my home to the internet?
General Server Information
Dialup Server Numbers
Internet DNS Servers
Mail and News Servers
General FAQ
Can you give me more information about your company?
Is VIF Internet hiring at the moment?
Is there a possibility to have a partnership with VIF Internet?
Nothing here answers my question. How can I reach you?
Webhosting FAQs
How many web pages can I fit in this 30 megs?
How many emails do I get with the webhosting plan?
What kind of server-side languages can I use (cgi/asp/php/cfml)?
Can I use this webhosting without a domain name?
Can I use multiple domain names on a single webhosting?
I tried to upload cgi files in the /cgi-bin/ folder but it doesn't work. Why?
I get a CGI error when I try to run my script. Where can I get help?
Domain Names FAQs
Where can I register my .ca, .com, .net or .org domain name?
Can I register other domain name TLD's (.info, .tv, etc) with you?
How many emails can I get with a domain name, where do I upload my files?
If I do a whois on my domain name, it's status says "APPRVL". What does this mean?
I already have a domain name but I want to transfer it to you. How do I do it?
Can I point my domain name to my free webhosting at VIF or some other free webhosting?
E-Mail FAQs
How do I configure my email address in my email software?
Is there a limit to the amount of email I can have in my account?
Can I access my email from anywhere or only from home?
Can I share my emails between computers using Outlook or other email software?
I get an error when I send and/or receive email. Where can I get help?
I'm tired of all this spam in my inbox! Can you help me?
How to fix a webmail box that fills up and cannot receive new mail even when deleting messages?
Billing FAQs
Why is my first invoice not of the amount I expected?
What is pro rata?
How do I pay my VIF Internet invoice?
Can I pay VIF through Pre-Authorized Payment?
Can I pay VIF with automatic Credit Card Withdrawls?
Can I pay VIF with my online banking account?
AntiSpam FAQs
How do i know my antispam service is activated?
What are the spam, is_spam and is_not_spam folders?
Why people on my whitelist still being put in the spam folder?
Can the AntiSpam filtering work with my Outlook?
VoIP FAQs
** Important Warnings! **
What is the VoIP ATA?
What is the difference between VoIP and a traditional POTS line?
How do I connect the VoIP ATA?
Will the VoIP ATA work if there is no power?
Can I connect more than one phone to the VoIP ATA?
How do I connect the VoIP ATA so that all my house phone jacks have a signal?
How do I access the VoIP ATA Interface to change the options?
Member Tools
Update your account
Change your password
Dialup/ADSL usage
Cable Internet Usage
View your invoices
Create your homepage
Homepage statistics
Send a fax
What's my IP?
Speed test
Webmail
Network Status
Technical support
FAQ
VoIP Account
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en/faqs.txt · Last modified: 2006/12/13 19:28 (external edit)
VIF Internet 201 Notre Dame O. suite 300 Montreal QC H2Y 1T4 - 514-353-9988 / sans-frais: 888-321-3737
