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High Speed Troubleshooting
Common Error Codes
Error 678
Problem:
Solution:
Make sure your DSL light on the modem is on and Stable. Make sure its not flashing.
If DSL light is flashing, unplug all phones and filters and try to see if the modem will sync.
If the DSL light is green and solid. Please go to Start/Run. Input the command “netsh int ip reset resetlog.txt” then restart the computer and try again.
Next thing is to check if the Ethernet or LAN light on the modem is on or not. If its not on, make sure that the ethernet cable is plugged in correctly. If it is it might be that the cable is defective. If the light is on that means the Modem should be working good.
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Lastly try to connect with the username: test@test and password: test. If it doesn't connect then we have to proceed in opening a ticket.
Error 691
Problem:
Solution:
Make sur your username has the @vif.com at the end. example: username@vif.com
With Windows XP the password sometimes disappears from the box so just retype your password.
You might have done a double connection with dial up, you have to call us to unblock your account
Your account might be closed because of a late payment or you might have asked to close the account
Error 718
Problem:
Solution:
Error 721
Error 769
Problem:
Solution:
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